Returns/Exchanges:
We offer exchanges only, we will not refund your money on your purchase. We will however offer you a full value in store credit for the value of the item that you purchased, not including shipping charges. We do not accept returns on items due to change of mind. Please ensure you are confident with what you are ordering. Orders processed and shipped correctly without damage or mistake will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When returning goods to MVS Motors Ltd you must first email us for a return authorization number. The RA number must be clearly marked on the outside of the box and the inside of the box must contain your contact information. All items returned for exchange must be unused, and perfect condition. All items to be returned must have proper documentation present if from an outside country. We reserve the right to refuse the package if the proper documentation has not been filled out. We will not on any occasion ship you a new product without receiving the first product back. There is a 15 percent restocking fee on all products.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and are not responsible for further damage to the product or lost shipments.
Shipping Customs, and Duties:
MVS Motors Ltd is not responsible for duty charges incurred when importing products to your home country. Please be aware of the duties associated with shipping to your home country. MVS Motors Ltd will not cancel orders because of any duties you incur. Any shipment refused or returned due to duty charges will be subject to an additional shipping charge to cover the expense of the goods being returned to MVS Motors Ltd.
Ensure that you have read and understood the terms and conditions listed above prior to placing your order. Should there be any additional questions please do not hesitate to contact us.